Our Promise
When you shop at Osakakuma, we want to give you the best shopping experience possible! Therefore we go by these promises whenever you buy on our web store:
We understand that a delivery issue is one of the worst frustrations customers may face when it comes buying online. And it gets worse during big events, isn't it? So we have decided to implement a 3-Day Delivery Guarantee for our customers on osakakuma.com! How it works is that in the event of an order not being delivered to you after 3 days from the time of order, we will issue you a replacement order on the same day, for free!* Now you don't have to worry about lost orders when buying from us!
*For eligible orders only. Please check the T&C to know more.
Change of mind or made a wrong order? No worries as we offer 15 days return for our beloved customers! Just ensure that the product is in original condition from the time you have received the item, and you are good to go! All returns are to be done at our offline stores.
Found another seller with a cheaper price than us? Don't fret! Tell us their price and we will match them*, thereby ensuring that we provide "Best Price" for you! Feel free to hit us up in the chat button on the bottom right of the page, and we will be there shortly!
*Please check the T&C to know more.
Terms & Conditions:
3-Day Delivery Guarantee
- Only working days will be calculated, which means that weekends and public holidays will be excluded.
- We will verify with the courier to make sure that the order hasn't been delivered before proceeding the send the replacement items.
15 Days Return
- All items returned must be in original, unused condition before we can proceed with the refund.
- Please wait a few days before the refund turns up on your mode of payment.
- All returns are to be done at our offline stores.
Price Matching
- We will only compare with the original selling price of the competitors' listing. Promotional prices and after voucher prices are not accepted.
- Competitors must be official and verified.
