Shipping Policy

Our goal is to offer you the best customer experience, no matter where you live. Every day, we deliver to thousands of customers, ensuring that we provide the highest levels of responsiveness to you at all times.

Local Shipping (Singapore):

We currently offer Standard and Same Day Shipping for Local orders:

 

Delivery Type

Fee (SGD) Timeframe (Business Days)
Standard

-Free for orders $30 and above

-$3.99 for orders below $30

3-5
Same Day $15

-Same Day (If Ordered During Opening Hours. Cut-Off Time 11.30am)

-Next Working Day (If Ordered After Cut-Off Time)

 

Standard:

Shipping logistics providers: Ninja Van/Janio
Processing time: All orders are shipped out within 48 hours of purchase. *Business Days Only 
Delivery Estimates: Within 2-5 working days(Shipping times are only estimates and unfortunately, cannot be guaranteed.)

Same Day Shipping:

Shipping logistics providers: GoBox

Processing time: If order is within working hours, orders are shipped out as soon as possible. If it's not within working hours, we will ship out on the next working day. Cut-off time is at 11.30am.
Delivery Estimates: Within 0-1 working days(Shipping times are only estimates and unfortunately, cannot be guaranteed.)

Please contact us directly through the chat, whatsapp or email to arrange same-day shipping.

 

Cross Border Shipping:

Certain items in our store are Cross Border items, which means that we ship these items from our Japan warehouse to you. Take note that these items are labeled with with "Direct from Japan" on the listings. Therefore, do expect longer delivery times:

 

Delivery Type

Minimum Fee (SGD) Timeframe (Business Days)
Standard $6.90 8-12 Days

 

1.Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. For further information, we recommend contacting your local customs office.

2. Prices listed above is the minimum fee for parcels 0.05kg and below. Packages above this minimum weight will be subjected to fee changes during checkout.

 

International Shipping:

We also extend shipping to our overseas customers. You may refer below for the estimated rates for our international destinations:

 

Country/ Region

Minimum Fee (SGD) Free Shipping Above The Threshold
Brunei, Philippines, Vietnam,  Thailand $19.10

$250

East Malaysia $7.70

$90

West Malaysia $4.70

$60

 

1.Please note, international shipping services do vary from country to country. To find out the exact services that are available, please put in your full address at check out.

2.Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. For further information, we recommend contacting your local customs office.

3. Prices listed above is the minimum fee for parcels 0.5kg and below. Packages above this minimum weight will be subjected to fee changes during checkout.


**Note:

1.Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to. 
2.When encountering with force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits. 
3.We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately contact us at customer@osakakuma.com within 3 business days after receiving shipping.
 

Orders Tracking:
After your order has been successfully placed, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. You can track your items on the carrier's official website 24 hours a day.