We are selling 100% authentic products shipped directly from Japan. Our trusted merchandizing team scrutinizes every partner we work with to make sure that no fakes get into the hands of our customers, so rest assured that what you get is original.
We believe that you should get the best value when purchasing your favourite products from us. Through smart logistical processes and cutting out the "middleman", we can pass on the savings to you.
Osakakuma ships directly to customers in Singapore and Malaysia. Our products are also available through marketplaces like Shopee, Lazada, Qoo10 and Wechat Mini-Program. To ensure that you receive an authentic product and the best possible experience, we strongly encourage you to purchase directly from our official website or the following marketplaces. For the full list of authorized channels in your country or region, please refer below:- Singapore:
We accept all major credit and debit cards, including Visa and Mastercard. Additionally, we offer installment options through Atome and Hoolah. You can select your preferred payment method at checkout.
We work hard to dispatch all orders as quickly as possible, so your order may already be on its way to you. As a result, we recommend double-checking your order at checkout. However, you can still reach out to our support team via the chat button on the bottom right of the page or send an email to email@example.com. We’ll do our best to assist you.
Unfortunately, we’re unable to cancel your order once it ships.
Once your order has been successfully placed, we’ll send you an order confirmation email with your order details. When your order ships, you’ll then receive a shipping confirmation email with tracking information.
We deliver your order straight to your doorstep by local courier. Deliveries usually take around 2 to 5 working days from the time of order. Do take note that we do not ship out on weekends as our warehouses will be closed.
If your home or office requires special permission to access, please inform your building management beforehand to make the necessary arrangements for our delivery personnel to enter and deliver your order. If you’re unsure of your building requirements, do check with your building management before placing your order.For condominiums, do note that there may be certain timings where deliveries are not allowed. Please ensure that the delivery time slot selected is within your residence’s approved timings.
Yes. Currently, we only ship to Malaysia. For international orders shipped from Singapore, shipping cost would vary depending on the chosen shipping method and distance among other factors.We’re constantly working to bring our products to more countries. Do follow our social media pages for any updates. You can also reach out to our support team via the chat button on the bottom right of the page or send an email to firstname.lastname@example.org to check if we ship to your country.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To initiate a return, please contact us via the chat button on the bottom right of the page or send an email to email@example.com. Our support specialists will do their best to assist you. For more information, please refer to our refund policy page: https://osakakuma.com/pages/refund-policy
In the unlikely event that you encounter any damaged, defective or missing products, please contact us via the chat button on the bottom right of the page or send an email to firstname.lastname@example.org with photos of the affected items and your order number. Our support specialists will do their best to assist you.
Usage of Product
It is common for skincare and beauty products in Japan to not print the expiry date on the packaging as the manufacturers are not required to do so if the shelf life is over 3 years. We buy our goods directly from the manufacturer, so what you get is the latest stock available. Do take note that once the product is opened, the shelf life is reduced to 1 year.
There may be cases where the product you received from us is different from the same product seen in other stores. This may be due to the product designs being based on the Japanese localized versions, as they are shipped directly from Japan. There may also be cases of updated packaging from the manufacturer.
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